Returns & refunds
How can I return a purchase?
The easiest way to return an item is to visit one of our partner stores. Alternatively, if you’d like to return via a postal or collection service, please visit our returns portal on the website.
With our delivery partners you have multiple ways to send your item back, including courier collection, drop off to a secure locker, or drop off to a local parcel shop.
What should I do when sending a return?
Please take note of the following:
- Each returned item must have its correct individual Return Form with it.
- Please return the item(s) within the timeframe specified in our returns policy.
- Please allow sufficient time for delivery to us, internal processing, and then transfer of funds to the original payment method.
How do I know that the returned products have been received at Dream Shoes’s warehouse?
The receipt of the returned products is confirmed by an automatically generated system email.
Is it possible to exchange the size or colour of the originally ordered product when returning them via post?
It is not possible to exchange the size or colour of the products in the Dream Shoes warehouse. If you wish to exchange, you must return the original products and create a new order on our website at shopdreamshoes.com.